Privacy policy

Information on the e-business service provider:

Simbioza j.d.o.o., Kurilovečka street 2A, 10410 Velika Gorica, Croatia

OIB: 61705098811

Company entered in the Commercial Register: Commercial Court in Zagreb / ​​number / Zg Tt-17 / 35307-4


VAT number: HR61705098811

info phone:
+385 91 326 0003

Simbioza j.d.o.o. appreciates your privacy and that is why your data is always carefully protected with us.

All mediated information is protected from third party access, which ensures you a worry-free and uninterrupted business with the service provider.

Protecting your personal information means:

  • We will never misuse your personal information in any way.
  • We will never give your contact and personal information to any third party.
  • Your contact and personal information may only be disclosed to a third party with your permission.

All our online activities are in accordance with European legislation (GDPR - General Data Protection Regulation and Treaty Conventions ETS 108, ETS 181, ETS 185, ETS 189) and national legislation of the Republic of Croatia (Personal Data Protection Act, Electronic Commerce Act, etc. .). The handling of information that the provider receives about you when you visit and use our website is subject to the privacy policy.


Collection and processing of personal data

The Merchant collects personal data of Customers only to the extent necessary to fulfill its obligation, to inform about new and promotional products and delivery of promotional materials, to improve relations with Customers and to check other data necessary for online shopping.


What data do we collect?

Simbioza j.d.o.o. for business purposes, it collects the following personal data: name and surname, address and place of residence, e-mail address, contact telephone number, password in encrypted form and other data that the user enters in the forms on the website. Simbioza j.d.o.o. is not responsible for the accuracy of the data entered by the user.

To ensure security and provability, the IP addresses from which users access the website are also collected. At the beginning of the visit, an individual user is assigned a session cookie to identify and track the shopping cart. Symbiosis j.d.o.o. may also store other cookies on the user's computer, such as the user identification number in encrypted form (to identify the user on the next visit) and Google Analytics cookies (website traffic analysis).

Session cookies are stored in the server's memory only for the duration of the visit and are deleted after one hour of inactivity, while persistent cookies are stored on the user's computer for 2 years, after which they become inactive.


Who do we share your information with?

Simbioza j.d.o.o. undertakes to protect the personal data of the Buyers in accordance with the Personal Data Protection Act and undertakes not to disclose the personal data in any way to third parties without the consent of the Buyer. (except for the data necessary for business partners to perform the delivery of the purchased product). Exceptions to this are cases in which the Seller, by a valid order of the authorized state bodies, in accordance with the law, is obliged to submit or allow access to the personal data of the Buyers.

Simbioza j.d.o.o. does not record your credit card number or store transaction information. Symbiosis j.d.o.o. It uses the services of a third party, an authorized bank, to encrypt your credit card.


Replenishment and deletion of personal data

The customer has the right to request the addition, correction or modification of incorrect personal data. Also, the Buyer / User has the right to request the deletion of personal data at any time (right to forget). The customer can do so by requesting the e-mail address of the personal data protection officer and the data will be deleted without delay. The user has the option of submitting a request for deletion in each notification received from via e-mail, or can send an e-mail to the e-mail address of the personal data protection officer stating that his personal data is deleted.



When visitors write a comment on a web page we collect the information displayed in the form of a comment, and also the IP address of the visitor as well as the browser user agent string to help detect spam.

It is possible that an anonymized string created from your email address (also called a hash) was submitted to the Gravatar service to verify that you are using it. The Gravatar service privacy policy is available here: Once your comment has been approved, your profile picture is publicly visible in the context of your comment.



If you upload an image to a web page, you should avoid uploading images that have built-in location information (EXIF GPS). Website visitors can download them and extract any location information from images on the website.


Contact forms

The user can ask specific questions to Simbioza j.d.o.o. set up through contact forms or e-mail addresses published on the website and thus entrust the specified information to the operator. They will be used to resolve user issues. The email addresses listed on the website are not personal, but business email addresses. Thus, they are not related to one natural person, but the data transmitted in this way can be processed by different persons - in order to quickly and efficiently resolve the user's issues. By sending an e-mail via the web form or to the addresses listed on that website, the user agrees to the general terms of use of the website.

We keep the data from the contact form for 1 year due to customer service, but we do not use the data sent through the contact form for marketing purposes.


Freedom of choice

You control the information you provide about yourself. If you choose not to provide any of the information to your service provider, then you will not be able to access certain sites or features of the website.
Users who want to unsubscribe from e-news, and are not able to do so themselves by clicking unsubscribe, to contact us by e-mail If you have changed your personal data (postal address, e-mail address, physical address, telephone number), please inform us about the changes by e-mail


Automatic recording of information (non-personal information)

Whenever you access the website, general, non-personal data (user browser, number of visits, average time of visits to the pages, pages visited) is recorded automatically (not as part of the application). We use this information to measure the attractiveness of our website and to improve its content and usability. Your data is not subject to further consideration and is not disclosed to third parties.


Add-ons for social networks

Simbioza j.d.o.o. uses so-called social media plugins (“buttons”) such as Facebook, Instagram and Twitter.

When you visit the website, these buttons are deactivated by default, for example, they will not send any data to the appropriate social networks if you do not select it yourself. To be able to use these buttons, you must activate them by clicking on them. They are active until you deactivate them again or delete your cookies.



Cookies are inconspicuous documents that are temporarily stored on your hard drive and allow our site to recognize your computer the next time you visit us on the website.

According to EU regulations, Simbioza j.d.o.o. must save the user's consent before storing a cookie.

By visiting our web store simbioza .hr, you agree to the use and storage of cookies on your end device. You can also access our website without cookies. Most browsers automatically accept cookies. You can disable the storage of cookies on your device by disabling the receipt of cookies in your browser. You can delete cookies from your device at any time. Detailed instructions on this procedure can be found here.

If you choose not to receive cookies, some of the services on our website may not be fully available.

The reseller uses cookies and similar technologies, such as the HTML5 web repository and local shared objects (hereinafter "cookies"), to record user settings and optimize website design. They make navigation easier and improve the user experience of the site.

If you write a comment on our website, you can choose to save your name, email address and website in cookies. This is to make it easier for you to comment again, so you don’t have to re-enter that information. These cookies last for a year.

If you have an account and log in to this website, we will set a temporary cookie to determine if your browser accepts cookies. This cookie does not contain personal information and is deleted when you turn off your browser.

When you sign in, we will also set a few cookies to save your login information and your screen settings. Login cookies last for two days, and display settings cookies last for one year. If you select "Remember me", your application will take two weeks. If you log out of your account, your login cookies will be removed.

If you edit or publish an article, an additional cookie will be stored in your browser. This cookie does not contain personal information and only indicates the publication ID of the article you just edited. The cookie expires after 1 day.


Third party cookies

These cookies are installed by a third party, such as social networks (Facebook, Instagram, Twitter). Their main purpose is to integrate content from social media to our site, such as plugins for sharing content on social networks. Information on how to use social networks is given above in the section "Add-ons for sharing content on social networks". There are also several external services (Google Analytics and AdWords, Google AdSense) that store limited cookies (Third Party Cookies) for the user. Users can opt out of analytics tracking and links. Detailed instructions on this procedure can be found here.


Google Analytics

We use Google Analytics to collect anonymous information about the number of visits and the most popular posts.

Among other things, the web analytics service collects information about the website from which the visitor came, which subpages he visited or how often and for how long he browses a certain subpage. Web analytics is used to optimize a website and to conduct online advertising analysis.
Google Analytics is owned by Google Inc., 1600 Amphitheater Pkwy, Mountain View, CA 94043-1351, USA.

The visitor may object to the collection and processing of personal data generated by Google Analytics, which are related to the use of the website. To accomplish this, the visitor can also download the browser add-on located at and install it. This JavaScript add-on lets Google Analytics know that information about a visitor's visit to the website may not be collected and processed. Google considers the installation of this add-on to be a valid complaint against the collection of personal data

Additional information and Google's privacy policy can be found at


Google AdSense

We use Google AdSense to display Google ads.

AdSense uses cookies to improve advertising. They are typically used to target ads based on their relevance to the user, to improve campaign performance reporting, and to avoid re-showing the same ads to individual users.

The cookies themselves do not contain personally identifiable information. Depending on the publisher and user settings, data related to cookies used in advertising may be added to the user's Google Account.

If a user turns off ad customization using Google Ad Settings, they will no longer receive customized advertising from Google.

AdSense sends a cookie to a user's browser after each impression, click, or other activity that results in a call to our servers. If the browser accepts the cookie, the cookie is stored in the browser.

AdSense typically sends a cookie to a browser when a user visits a page displaying Google ads. Google ad pages include ad tags that instruct the browser to request ad content from our servers. When the server delivers the content of the ad, it also sends a cookie. But for this to happen, the page doesn’t have to show Google ads. It only needs to contain our ad tags that can load a click tracking program or an impression tracking pixel.


Embedded content from other websites

Articles on this website may contain embedded content (e.g. videos, images, articles, etc.). Embedded content from other web pages behaves in the same way as if a visitor had visited that other web page.

These websites may collect information about you, use cookies, have additional third-party tracking built in, and monitor your interaction with that embedded content, including tracking your interaction with embedded content if you have an account and are logged in to the website.


How long we keep your data

If you write a comment, the comment and its metadata are saved forever. This is so that we can automatically recognize and approve future comments, instead of keeping them waiting for approval.

For users who register on our website, we also store the personal information they provide in their user profiles. All users can view, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also view and edit this information.

We keep contact form entries for six months, analytics records for one year, and sales records for customers for five years.


What rights do you have over your data

If you have an account on this website, or have written comments, you may request to receive an export file of the personal information we hold about you, including any information you have provided to us. You can also request the deletion of all personal information we hold about you. This does not include any information we are required to keep for administrative, legal or security purposes.


Where we send your data

Visitor comments can be checked through an automated spam detection service.


Contact information

contact by e-mail


How we protect your data

The collected data is in electronic form and protected by an SSL certificate that encrypts the data and thus ensures that communication between the computer of the Customer or the User and takes place via a secure protocol. takes data protection seriously and takes various precautions to protect personal data. Unfortunately, no data transmission over the Internet, or any wireless network, can be 100% secure. As a consequence, although Simbioza j.d.o.o. implements reasonable data protection safeguards cannot guarantee the protection of any information transmitted to or from the website and is not responsible for the actions of any third party that receives such information. stores personal data with service providers within the EU.


What procedures do we have prepared in case of data breaches

In the event of a data breach, potential or actual, we send notifications to users via email, such as an internal notification system, contact mechanisms, or rewards for finding code errors.

The server hosting this website is adequately protected.


Posting changes

Any changes to our privacy policy will be posted on this website. By using the website, the user accepts and agrees with the entire content of this privacy policy.