In terms of the general terms of sale, the Buyer is a natural or legal person who orders or pays for the service of product delivery through the website.

By accepting the general terms and conditions of sale, the Buyer declares that all information provided about himself is true and complete, that he is legally capable, an authorized credit card user and that there are no known obstacles to ordering and purchasing products, ie to buy through the web shop.

Products are ordered by selecting an item from our offer, registration and going through the order process.

ORDERS FOR CROATIA:

Simbioza j.d.o.o. allow the purchase of selected products with the following payment models:

1.) E-banking or general payment slip.

When choosing this method of payment, if the buyer is a legal entity, Simbioza j.d.o.o. submit by e-mail information on the business entity that is the client (exact name, address, OIB). The customer then receives a pro forma invoice with all the information required for payment, including the account number to which the value of the order is to be paid. Upon receipt of payment, the ordered products are delivered to the customer.

NOTE: for bank transfers, the goods are delivered only after the payment is posted (according to bank statements; as a rule, the next business day).

All payments will be made in HRK (Croatian Kuna).

In the case of payment by e-banking and general payment slip, the costs of payment and / or interbank transaction are not included in the price.

2.) PAYMENT BY CARD

simbioza.hr shop supports cash on delivery, Visa, MasterCard, Maestro cards and, if offered, by payment to a bank account.

3.) PayPal payment

Complaints

Simbioza & amp; nbsp; j.d.o.o. accepts all forms of complaints related to mechanical defects of the product, and it is necessary to prove that the item was purchased in the system simbioza.hr

Online payment security statement

Verwenden Sie beim Bezahlen in unserem Webshop CorvusPay - ein fortschrittliches System zur sicheren Akzeptanz von Zahlungskarten online. & Amp; nbsp;

     

CorvusPay ensures the complete confidentiality of your card data from the moment you enter it in the CorvusPay payment form. Payment information is forwarded encrypted from your web browser to the bank that issued your card. Our store never comes into contact with complete information about your payment card. Also, the data is inaccessible even to CorvusPay system employees. An isolated core independently transmits and manages sensitive data, keeping it completely secure. & Amp; nbsp;

The form for entering payment data is provided with the SSL transport code of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all requirements related to the security of online payments prescribed by leading card brands, ie operates in accordance with the standard - PCI DSS Level 1 - the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, your bank, in addition to the validity of the card itself, additionally confirms your identity with a token or password. & Amp; nbsp;

Corvus Info considers all collected information to be a bank secret and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely secure, and its privacy is guaranteed by state-of-the-art security mechanisms. Only the data necessary to perform the work in accordance with the prescribed demanding procedures for online payment is collected. & Amp; nbsp;

The security controls and operating procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and the planned implementation of information security provisions, they permanently maintain and improve the level of system security by protecting your card data. & Amp; nbsp;

Thanks for using CorvusPay!